Contact information
CONTACT
Thank you for visiting NewJNXS.
If you have any questions regarding orders, shipping, or products, please feel free to contact us.
CUSTOMER SERVICE
Operating Hours:10:30 AM – 6:30 PM (KST)
Lunch Break: 13:00 PM – 14:00 PM (KST)
Closed on Weekends & Holidays
All inquiries will be answered within 1–2 business days.
CONTACT US
E-mail:
INSTAGRAM：
*If you do not receive a reply from us, it may be due to insufficient mailbox storage or our email being filtered into your spam/junk folder.
*If you have not received a response within 4 business days of your inquiry, we kindly ask you to check your mailbox storage and spam/junk folder, and then contact us again.
*Please note that if we are unable to contact you due to mailbox capacity issues or other email-related problems, we may not be able to proceed with your request depending on the inquiry.
Thank you for your understanding.
CUSTOMER SUPPORT
For faster assistance, please include the following information when contacting us:
- Order Number
- Full Name
- Email Address used for the order
NOTICE
- We currently do not offer phone support
- Please contact us via E-mail or Instagram DM
- Responses may be delayed during weekends and holidays